If you have ever had a cloud web hosting account before or you've dealt with any other online service, you are probably aware from your personal experience that for some things it is better to talk to a live person over the phone instead of exchange support tickets or e-mail messages. In order to find out more about a service before you order it or if something small needs to be done, for example, it will be far easier and quicker to do it real-time. When you're able to seek the advice of representatives by phone, it is also very likely that you're dealing with an actual website hosting provider, not just a reseller. The type of support that you can get over the phone differs between different companies - from very general issues to professional tech support. Usually the majority of suppliers offer pre-sales assistance and first level phone support, while more complex technical matters are resolved via electronic mail and / or tickets.

Phone Support in Cloud Web Hosting

In case you choose to employ one of our Linux cloud web hosting services, you can speak with our support crew over the phone for 14 hrs a day. We will help you select the best package for your websites because we realize that it is better to discuss this kind of matters with a live person. If you already have an account, we can help you with any kind of sales/billing questions and / or general issues, even with some technical problems that don't involve too much time or escalation to an administrator as it will be more appropriate to open a ticket for time-consuming matters so as to have the communication in a single place. We now have phone numbers in the United States of America, Great Britain and Australia, so you'll be able to call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we supply include real-time phone support for fourteen hours every day. In case you're not sure which plan is suitable for your websites, you'd like to find out more about the package's specifications or you'd like to have any other kind of info about our solutions, you are able to call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support agents will help you. In case you currently own an account, you will be able to contact us about general and sales issues, although we are often able to help with a number of tech issues as well. For entirely tech troubles you will have to take advantage of our built-in ticketing system where the correspondence between you and our technical support crew will be in one place, which is the better option when the issue needs extra time to be resolved or it has to be escalated to our system administrators.