There are a handful of ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a trouble ticket system. It is the easiest channel of correspondence for many reasons. If no help desk support staff representative is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably be received. On top of that, you can copy and paste extensive pieces of info without needing to worry about printing errors, and in case a specific issue needs more time to be solved or a number of responses have to be exchanged, all the information will be in the exact same location, so either party can always see the comments added by the other one. The drawback of using tickets to contact your web hosting company is that they are often separate from the hosting platform, which suggests that if you need to provide info or to adhere to guidelines, you will need to use no less than two different systems and this number may rise in case you wish to manage several domains. Also, a lot of hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting services come bundled with an integrated trouble ticket system, which is included in our in-house developed Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will permit you to manage everything connected with the web hosting service itself in the very same location – payments, website files, e-mails, trouble tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can send a ticket with a few clicks of the mouse without needing to sign out of your hosting Control Panel. During the process, you may choose a category and our system will offer you a number of articles, which will provide you with additional information and which may help you fix any given issue even before you actually submit a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is built into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting services, so you won’t need a separate support platform to get in touch with our technical support staff – you can do this on the spot the moment you chance upon a difficulty. Posting a new ticket takes several clicks of the mouse and tracking down an older one is just as simple. With our intelligent search functionality, you can quickly find any ticket that you’ve already submitted. You can send a ticket at any particular moment in time since our customer support staff representatives are available to you 7 days a week and respond in less than an hour, although it rarely takes that much to obtain help. With the Hepsia Control Panel, you will have everything in one location and you can forget about the need to use two or more platforms to fix a simple problem.