Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Resolution Guarantee

  • Our team of techs will do their best to answer to your support tickets in less than 1 hour. If, however, the trouble you have experienced demands assistance from the Administrators’ =Team,= we will send the ticket to the administrator on duty and will submit a note to notify you.

  • Top quality support service

  • Top–class Client Assistance Service

  • We are online for you 24 hours a day to offer you useful information and client support and also to aid you with any difficulty that you could have as you are handling your virtual server. We will help you with all pre–configured software, like your Operating System, server management panel (in accordance with the VPS type) and the Control Panel designed solely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • An in–depth and consistently updated articles base is integrated into our in–house built Control Panel. It provides quick tips on how to perform all the fundamental website maintenance duties. The Help section includes in–depth how to articles and reviews and step–by–step video courses. You can access the Help area by pressing the Help or Video buttons in the top right corner of each Control Panel section.