Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Control Panel you’ll find a detailed Help Center section offering a myriad of instructional articles and frequently asked questions. They are compiled by our support team of qualified technicians. Just type in your question and our smart software will offer you the best possible answer.

  • Top quality support service

  • Educational Videos

  • If you’d rather watch how a task is fulfilled or how a problem is sorted out, rather than just reading about it, then take a look at our selection of educational video tutorials. They address lots of different topics and will help you quickly learn how to work with our Control Panel.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • We back up all our semi–dedicated servers with a 24x7x365 technical support service and a sixty–minute support ticket response time guarantee. Our accomplished support engineers will be available 24–7–365 to respond to your enquiries and to remedy any issue that you could possibly encounter. Just send a support ticket from the Help Center section and we’ll reply straight away.