Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • All your assistance requests will be attended to in maximum 60 min after the ticket or e–mail has been received. If your case calls for further assistance from a server admin, we will direct the trouble ticket or the e–mail to the person on duty and will leave a comment to notify you that more time will be required for arriving at the best solution. Furthermore if you order our Admin Services package, all of the server management services included there will be carried out whenever you specify.

  • Top quality support service

  • A Top–Notch Help Desk Service

  • We’ll be online for you twenty–four–seven to answer any queries that you may have pertaining to our Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated server. In case you also need support tackling server administration tasks, you can take a look at our Admin Services package, which includes backup hard disk storage space, OS updates every week, server monitoring and rebooting procedures, plus installation and troubleshooting services.

  • Intuitive help center

  • An Intuitive Help Section

  • Every Linux dedicated hosting server is fitted out with our cost–free Control Panel, which sports an exhaustive knowledgebase plus a set of educational video tutorials. Whenever you need help with the Control Panel, just click the Videos or Help buttons situated in the upper right corner.